Please refer to Terms & Conditions carefully before using this site.
at our discretion, to change, modify, add, or remove portions of these terms at
any time. Please check these terms periodically for changes.
Reunite Hospitality Private Limited (hereinafter referred to as "STEPiNN") is engaged
in the business of hospitality and management of hotels, apartments, guest houses,
lodges, private houses/ bungalows etc. and operates this online platform (known
as www.STEPiNN.com) ("eCommerce Platform") for the purpose of providing access to
the available accommodation and booking of the same by the users who make the booking
of Accommodation or avails the Services ("Guests") through online reservation system
("System/ Website" or as an application for mobile devices "Application") through
which participating Accommodation Partner makes their accommodation/ rooms (collectively
as "Accommodations" and individually as "Accommodation", and each separately identifiable
as "Hotel", “Motel”, "Villa", "Bed & Breakfasts", "Hostels", "Villa", "Apartment",
"Guest House", "Lodge", "Private Houses/ Bungalow") available for reservation, and
through which guests/ customers can make reservations at such Accommodations (collectively
Your use of the Website and/or Application is an acknowledgement that you have reviewed
the Terms & Conditions and understand and accepts them and agree to comply with
and be legally bound thereby. These Terms & Conditions govern your access to and
use of the Website and/or Application including the Services and constitute a binding
legal agreement between you and STEPiNN. If you do not agree to these Terms & Conditions,
you must refrain from using the Website and/or Application and Services. Your acceptance
or agreement of these Terms & Conditions on behalf of your company and/or any other
legal entity would be considered a legally binding agreement between the company/
legal entity and STEPiNN.
We reserve the right, at our discretion, to change, modify, add, or remove portions
of these Terms & Conditions at any time without prior notice. Please check these
Terms & Conditions periodically for changes. All changes will become effective immediately
unless otherwise stated and you should check these Terms & Conditions for changes
from time to time. Your act or omission in complying with these Terms & Conditions
breach and may subject you to civil and criminal action.
THE WEBSITE AND/OR APPLICATION IS AN ECOMMERCE PLATFORM, WHICH PROVIDES A MARKETPLACE
WHEREIN THE AVAILABLE ACCOMMODATIONS HAVE BEEN LISTED. THE GUESTS CAN REVIEW THE
AVAILABLE ACCOMMODATION AND BOOK THEM FOR THEIR STAY. STEPINN IS NEITHER AN OWNER
OF THE ACCOMMODATION NOR AN AGENT. STEPINN HAS NO CONTROL OVER THE CONDUCT OF ACCOMMODATION
PARTNER AND THE GUESTS AND DISCLAIMS ANY OR ALL LIABILITY THAT MAY ARISE IN CONNECTION
WITH THE USE OF THE ACCOMMODATION BY GUEST.
The use of Website and/or Application is available only to individuals and entities
that can form legally binding contracts under applicable law. By accessing or using
the Website and/or Application you represent and warrant that you legally eligible.
The Website and/or Application are provided by us, is for informational purposes
only, with the understanding that we are by the provision of these materials not
engaged in the rendering of legal or other professional advice or service. Commercial
use of this Website and/or Application is strictly prohibited unless you obtain
prior written consent from STEPiNN. You may only use this Website and/or Application
to make legitimate reservations.
The information contained in or through the Website and/or Application is based
sources believed to be accurate and reliable and we have exercised reasonable care
to assure the accuracy or completeness of the information. However, we make no representation
or warranty as to such accuracy or completeness. We do not guarantee that the Website
and/or Application will operate continuously or without interruption or be error
STEPiNN reserves the right, at its sole discretion, to amend/ modify the Website
and/or Application (including but not limited to the Services and content present
therein) or to amend these Terms & Conditions, at any time and without prior notice.
STEPiNN also reserve the right to suspend or discontinue any aspects of the Website
and/or Application or Service at any time without prior information and without
being liable for any direct or indirect loss as a result of such action. Your continuance
in using the Website and/or Application would be considered as an acknowledgement
for acceptance of the modified Website and/or Application or Services including
these Terms & Conditions.
The Accommodation Partner shall be responsible for honoring the bookings and making
available the Accommodation reserved by the Guest through the Website and/or Application.
Upon completion of the booking by the Guest on the Website and/or Application, you
agree and understand that you would be subject to customary terms of the Accommodation
Partner and you agree to accept any such terms, conditions, rules and restrictions
associated with such Accommodation imposed by the Accommodation Partner. You acknowledge
and agree that you will be responsible for performing the obligations of any such
agreements, and STEPiNN is not a party to such agreements and disclaims all liability
arising from or related to any such agreements.
Accommodation Listing will specify the price at which the Accommodation can be booked
and facilities that would be made available. STEPiNN as well as the Accommodation
Partner has the right to confirm or reject the booking. . If a requested booking
is cancelled by STEPiNN or by the Accommodation Partner, any amounts collected by
STEPiNN will be refunded to such Guest.
Any cancellation by the Guests shall be subject to Cancellation and Refund Policy.
Once STEPiNN receives confirmation of your booking from the applicable Accommodation
Partner, STEPiNN will collect the prices in accordance with these Terms & Conditions
and the pricing terms set forth in the applicable Listing. Any fees charged to the
Guest by the bank shall be sole liability of the Guest.
Guest will be required to provide the details such as city of stay, location, date
of arrival, number of nights, number of guests, room type, guest name, email id
and mobile number for making the booking. Guest will be asked to provide customary
billing information such as name, billing address and credit or debit card information
either to STEPiNN or its third party payment gateway for processing. You hereby
authorize the collection of such amounts by charging the credit or debit card provided
as part of requesting the booking, either directly by STEPiNN or indirectly, via
a third party online payment gateway or by one of the payment methods described
on the Website or Application.
If you are directed to STEPiNN's third party payment gateway, you may be subject
to terms and conditions governing use of that third party's service and that third
party's personal information collection practices. You are requested to review such
terms and conditions before using the Website and/or Application. Upon confirmation
of the booking transaction, you will receive an email summarizing your confirmed
booking through generation of a voucher, which will be sent to you through electronic
mode. Any bookings made by the Guests shall be made at the sole and absolute risk
of the Guests and STEPiNN disclaims any liability in this regard.
STEPiNN confirms that any personal or sensitive financial information (the "Confidential
Information") relating to the Guests shall be kept confidential at all time and
shall not be disclosed without prior permission of such Guests. Confidential Information
shall remain the exclusive property of the Guests and STEPiNN shall maintain, and
shall use prudent methods to cause its employees, officers, representatives, contracting
parties and agents to maintain, the confidentiality and secrecy of such Confidential
Notwithstanding the foregoing, Confidential Information shall not include any information
to the extent it
All cancellations and refunds shall be subject to Cancellation and Refunds Policy
provided separately on the Website and/or Application.
The prices mentioned on the Website and/or Application would include the applicable
The Guest shall be responsible for all acts and omissions on their part and shall
be subject to the terms and conditions of the Accommodation Partner. In case of
any Damage to Accommodation, due to acts and omissions on the part of Guest or on
the part of any individual invited b the Guest, the Guest would need to make good
for the loss or damage suffered to the Accommodation. In case of any claim by the
Accommodation Partner in relation to the Damage to Accommodation subject to providing
evidence of damage, , you agree to pay the cost of replacing the damaged items with
equivalent items. You also authorize Accommodation Partner to charge you in the
event of damage caused at an Accommodation as contemplated under "Damage to Accommodations"
below and for Security Deposits, if applicable.
STEPiNN does not review or monitor third party websites which provide link to the
Website and/or Application and is not responsible for the content of any such websites.
STEPiNN neither endorses nor is responsible for the contents of such websites that
provide links to the Website and/or Application. We reserve the right to disable
any and all links from third party websites to Website and/or Application at any
time. These other websites may send their own cookies to users, collect data, solicit
personal information, or contain information that you may find inappropriate or
offensive. We do not make or give any representation or warranty (express or implied)
of any kind to assure that the data or information provided by you on Website and/or
Application may be captured using cookies or any other electronic program.
The Website and/or Application may contain links to third-party websites or resources.
You acknowledge and agree that STEPiNN is not responsible or liable for correctness
or accuracy of information available on such websites. Any links to such websites
or resources would only be for information purpose only. STEPiNN shall not be responsible
for any risk arising from your use of any such websites or resources or the content,
products or services available on such websites or resources. The user of Website
and/or Application is requested to verify the accuracy of all information on their
own before undertaking any reliance on such information of such websites or resources.
Access and Interference
Unless otherwise indicated or anything contained to the contrary or any proprietary
material owned by a third party and so expressly mentioned, STEPiNN owns all Intellectual
Property Rights to and into the Website and/or Application, including, without limitation,
any and all rights, title and interest in and to copyright, related rights, patents,
utility models, trademarks, trade names, service marks, designs, know-how, trade
secrets and inventions (whether patentable or not), goodwill, source code, meta
tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge
and agree that you shall not use, reproduce or distribute any content from the Website
and/or Application belonging to STEPiNN without obtaining authorization from STEPiNN.
Limitation of Liability
Neither STEPiNN nor any of our subsidiaries, affiliates, agents, representatives
or licensors shall be responsible for any direct, indirect, special, incidental
or consequential loss or damage, punitive or similar damages including without limitation,
loss or damage by way of loss of profits, loss of business opportunity, business
interruption or loss of information however arising and whether in contract, tort
or otherwise, which you or anyone else may suffer in connection with or arising
out of, however arising and whether in contract, tort or otherwise, which you may
suffer in connection with or arising out of your access or use or your inability
to access or use of the Website and/or Application; or your use of or reliance on
Information or any other material accessed through the Website and/or Application
including any linked website;
These Terms & Conditions do not purport to exclude liability arising by any applicable
law if, and to the extent, such liability cannot be lawfully excluded, however,
to the extent permitted by law, all warranties, terms or conditions which would
otherwise be implied into these Terms & Conditions are hereby excluded.
Where applicable law implies any warranty, term or condition, and that law prohibits
exclusion or modification of the application of or the liability of STEPiNN under,
any such warranty, term or condition, then the liability of STEPiNN shall include
liability for that warranty, term or condition but such liability will be limited
for a breach of that warranty, term or condition, if the breach relates to services,
the supply of the services again or payment of the cost of having the services supplied
again; and if the breach relates to products and the products can be repaired, repair
of such products or payment of the costs of having the products repaired, but otherwise,
replacement of the products or the supply of equivalent products or payment of the
cost of replacing the products or of acquiring equivalent products.
We are not responsible for, and shall have no liability for: (i) telephone, mobile,
electronic, network, internet, computer, hardware or software program malfunctions,
delays, or failures; (ii) for any injury, loss or damage to your computer or interception
or use of credit card information, related to or resulting from use of the site
or any sites, services, or materials linked or relating thereto; (iii) any incorrect
information, whether caused by other users or by any of the equipment, software,
or programming associated with or utilized in the Website and/or Application or
as the result of technical or human error which may occur in the processing of information
regarding the Website and/or Application.
You agree to indemnify, defend and hold harmless STEPiNN and its officers, directors,
shareholders, employees, independent contractors, agents, successors, affiliates
and assigns (hereinafter collectively referred to as the "Indemnified Parties")
from and against any and all losses, liabilities, claims, damages, costs and expenses
(including legal fees and disbursements in connection therewith and interest chargeable
thereon) asserted against or incurred by STEPiNN arising out of or resulting from
or in any way connected with (a) your access to or use of the Website and/or Application
in violation of these Terms & Conditions; (b) booking or use of Accommodation by
you, including, but not limited to any injuries, losses, or damages (compensatory,
direct, incidental, consequential or otherwise) of any kind arising in connection
with or as a result of booking or use of a Accommodation; (c) act or omission on
your part resulting in breach of the Terms & Conditions; (d) your violation of any
law or the rights of a third party. The user shall be solely and exclusively liable
for any breach of any country specific rules and regulations or general code of
conduct and STEPiNN cannot be held responsible for the same.
In case you feel or suspect that there has been a case of misconduct against you
or any person at the Accommodation has acted inappropriately, including but not
limited to, any kind of offensive, violent or sexually inappropriate behaviour ("Misconduct"),
STEPiNN requests you to immediately report such matter to the nearest Police Station
and register a complaint including providing details of such Misconduct at [firstname.lastname@example.org].
Policy constitute the entire agreement between the parties relating to the use of
this Website and/or Application. If any provision of these Terms & Conditions is
deemed void, unlawful, or unenforceable for any reason, then that provision shall
be severed from the rest of the Terms & Conditions and shall not affect the validity
and enforceability of any of the remaining provisions. STEPiNN may revise these
Terms & Conditions at any time by updating the same and such changes shall be effective
immediately unless otherwise indicated. No agency, partnership, joint-venture, franchisee-franchisor,
or employee-employer relationship is created by these Terms & Conditions or the
use of the Website & Application.
The failure of STEPiNN to enforce any right or provision of these Terms & Conditions
will not constitute a waiver of future enforcement of that right or provision. The
waiver of any such right or provision will be effective only if it is in writing
and signed by a duly authorized representative of STEPiNN.
These rights and obligations in terms & Conditions cannot be assigned or transferred
without STEPiNN's prior written consent of STEPiNN. Any attempt by you to assign
or transfer these Terms & Conditions, without such consent would be null and void.
STEPiNN, at its sole discretion, reserves it right to assign or transfer its rights
and obligations under these Terms & Conditions without restriction.
Any notices or other communications permitted or required hereunder (to the address
of STEPiNN as mentioned in Contact Us, will be in writing and sent (i) via email,
and/or (ii) speed post. For notices made by e-mail and speed post, the date of receipt
will be deemed the date of delivery shall be considered as the date of receipt by
The Services described in and available through the Website and/or Application may
not be available in your country. We make no representation that the Services offered
in the Website and/or Application are appropriate or available for use in any particular
location. Those who choose to access the Website and/or Application do so on their
own initiative and are responsible for compliance with local laws, if and to the
extent local laws are applicable. If use of the Website and/or Application and/or
viewing or use of any material or content therein or Services offered thereby violates
or infringes any applicable law in your jurisdiction(s), you are not authorized
to view or use the Website and/or Application and must exit immediately; Any disputes
arising out of or related to the Website and/or Application shall be governed by
and constructed and enforced in accordance with, the laws of India and you shall
submit to the exclusive jurisdiction of the courts of New Delhi (INDIA).
STEPiNN retains the right to seek injunctive or other equitable relief in a court
of competent jurisdiction to prevent the actual or threatened infringement, misappropriation
or violation of a party's copyrights, trademarks, trade secrets, patents, or other
intellectual property rights.
The Parties shall endeavour to agree and resolve any issues / matter with differing
views through mutual discussions. If the Parties fail to arrive at a settlement
within thirty (30) days of such issue being raised by a Party ("Conciliation Period"),
all such disputes, controversies or claims arising out of or in connection with
this Agreement or resulting therefrom, or the breach, termination or invalidity
thereof shall be exclusively and finally settled by Arbitration. Both the Parties
shall appoint an arbitrator by mutual consent. If the Parties fail to appoint the
arbitrator or fail to act upon the request for appointment of an arbitrator within
thirty (30) days from the date of completion of Conciliation Period, then either
Party may have approach the court for appointment of the arbitrator in accordance
with the provisions of the (Indian) Arbitration & Conciliation Act, 1996. The place
of arbitration shall be Delhi and for any reference to courts, the Parties agree
to submit to the exclusive jurisdiction of courts in Delhi. The Arbitration proceedings
shall be governed by the Arbitration & Conciliation Act, 1996. The arbitration proceedings
shall be conducted in English and the venue and seat of Arbitration shall be Delhi.
The arbitrator shall record the evidence of the Parties and give a reasoned arbitral
award. The decision of the arbitrator shall be final and binding on the Parties.
We feel that in our endeavour to constantly improve our Services, your feedback,
comments and suggestions would be essential. We request you to please submit Feedback
in the Feedback section or by emailing us at [email@example.com] or through the
Contact Us section of the Website and/or Application. You acknowledge and agree
that all Feedback will be the sole and exclusive property of STEPiNN and you hereby
irrevocably assign to STEPiNN and agree to irrevocably assign to STEPiNN all of
your right, title, and interest in and to all Feedback, including without limitation
all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual
property rights therein. At STEPiNN's request and expense, you will execute documents
and take such further acts as STEPiNN may reasonably request to assist STEPiNN to
acquire, perfect, and maintain its intellectual property rights and other legal
protections for the Feedback.